1、Virtual Persona and Personalized Communication
Through the virtual persona generation technology of "AI Avatar", the company has customized multiple virtual roles for the customer service system, covering different styles and professional fields.
These roles can simulate human-like communication methods, engage in natural conversations with customers, and meet the personalized needs of customers.
2、Automated Workflow and Intelligent Customer Service
By utilizing the end-to-end automated workflow of AI Avatar, the company has achieved intelligent diversion and real-time response of customer service tasks. AI Avatar can quickly identify the type of customer inquiry, automatically provide corresponding information or services, significantly improving customer response speed and satisfaction.
3、Dynamic Knowledge Graph and Cross-platform Integration
The dynamic knowledge base function of AI Avatar allows Yuejia Zhixiang Co., Ltd. to update product information and solutions in real-time, ensuring that customers always receive the latest support. At the same time, the open API interface enables customer inquiry data to be seamlessly integrated with the company's CRM system, social media, and e-commerce platforms, eliminating information silos and achieving data sharing.
4、Hardware Compatibility and Smart Home Integration
AI Avatar has achieved deep integration with Ishili's smart home products (such as smart lighting, temperature control devices, etc.), allowing users to control home devices through natural dialogue, enhancing user interaction experience. This integration not only increases the added value of the product but also strengthens customer loyalty to the brand.
Ishili has successfully transformed its intelligent customer service by introducing "AI Avatar", which not only improves customer service efficiency and user interaction experience but also strengthens brand competitiveness. In the future, the company plans to continue cooperating with the AI Avatar team to further expand the boundaries of intelligent services and explore more commercial application scenarios.
About Ishili
Yuejia Zhixiang Limited (Hubei) Co., Ltd. was established in 2018 and is a company focused on smart home products.
